Privacy Notice

Hello! And welcome to our newly updated, totally GDPR compliant privacy notice page. 

This privacy notice discloses the privacy practices for (www.harborviewstudios.com) and applies solely to information collected by this website.
Last updated May 25, 2018.

 

If you're like most people you probably want to know what GDPR is. Basically, it's a tightened internet policy so that we all know what information which businesses have on us, if we inquire, and the right to have that information purged. (Thanks, Cambridge Analytica.) 

Acceptance of Terms
By visiting our website, you are agreeing to the terms of this Privacy Policy. By providing us information offline, you are also agreeing to the terms of this Privacy Policy.

The short and funny version of this... 

Why are we collecting data? Because we need your information to do our job right.

For instance, if you inquire about booking us to film your wedding... we need to know who you are, what your email address is, your phone number as an alternate contact in case you accidentally mistype your email (trust me, like proper a proper Gen Xer, I hate calling people... I don't want to and won't unless I have to—chances are good I'll even text you before calling... it's really that bad, ask Sean, I don't even call to order pizza).

And then that gets stored into our CRM database so that we can remember to follow up with you to see if you still need our services. My brain is not big enough to remember all of that—in fact, I can remember all of two phone numbers. Anything else is just asking too much.

When you visit our website, our analytics software will collect your ip address (it's your computer's address, it looks like a bunch of numbers that resemble absolutely nothing—every computer has one). Not so much because it loves you (although I'm sure it does) but to help us understand where our market is and if we're reaching the right peeps.

It'll tell us scintillating information like the country, state, and city you're computer is currently parked in; how long you've been on our site; what pages you looked at (so I can tell what pages are interesting and what pages totally suck); if you're viewing the site on a desktop computer, mobile phone, or evidently on the rarest occassion a tablet; what kind of computer you're using (so I can make sure this website looks good on both Mac & PC); the browser you're using (so I can make sure this website works on Safari and Chrome, Firefox and Opera users... you're on your own—I'm not that ambitious).

Google itself (and Facebook and pretty much any big site you've created an account or email with) will collect things like your interests and if I feel like digging long and hard enough into our data I can see that 99% of our visitors are currently interested in planning weddings (surprise!) or are interested in shopping or healthy eating—but that's Google doing Google—if you don't want Google to do that, you need to ask Google not to do that and then Google won't tell any of the websites you're visiting that stuff because Google is a little loose and easy (if you know what I mean) and will let any ol' company using their analytics program know you're into healthy eating... don't be like my cousin who's totally shocked that this happens. 

See instructions at the bottom of this page on how to get Google out of your face a little bit. 

Mostly analytics gives us averages about "you" as a collected bunch people and not so much you as a specific person. There are no names associated on our analytics program and that's 100% anonymous. 

If you email me and don't book us, you get closed out of our system forever and ever—never to hear from us again unless you contact us again. Not responding to you would be rude so we'll probably email you back and start this whole process again. 

If you book us to film your wedding we will also have other information that you give us so that we can do our job like the financial information you give us when you pay us so that we can get paid and you can get a wedding video; where you're getting ready; where you live so we can mail you your video; the important people involved in your wedding like who you're getting married to; and who your other vendors are. We do this because if we don't it's going to be really hard to magically guess who to film and where to go. 

If after your wedding you want us to purge your information—you got it, but please email me asking me to do this.

I'm far too busy feeding Cheetos to my insanely demanding Cheeto-addicted cat to become a stalker so your information is totally safe here. We have all the necessary information stored on computers and software requiring complicated passwords and pupil detection for identity protection unless someone grabs our eyeball Loki-style.

And if anyone IS thinking about going full Loki on me for my eyeball, my overly protective (yet terribly cute) 100+ lb dog will probably eat their face off (take that prospective eyeball stealer). He loves his mom, has separation anxiety, and takes the potential of being without his mom or the potential of his mom being hurt very seriously. You can ask anyone in our neighborhood who he's scared completely without merit. Our mailman and FedEx guy won't even come up to the door anymore, they just sit outside in their truck honking their horn until I come outside. To be fair to them he does sound terrifying, I really don't blame them although it is annoying. 

What I'm saying is, we have several levels of security guarding your information of both high and low tech varieties. 

Moving on... 

If we've clicked and had some kind of human connection (let's face it if you're reading this and we have, this is about eating, restaurants, and probably cake) we'll probably continue to chat like human beings. I don't share this information with anyone (although if it's funny I'll probably read it to Sean) our second camera folk don't have access to this. 

There's little I love more (besides cake and evidently demanding cats) than showing off our handiwork. It makes me feel all rosy on the inside. If you hire us, that work includes you! (You go with your awesomeness!) Permission for this is in our contract and you absolutely have the right to strike this out (although I hope you won't) and we will comply 100% with your wishes ("As you wish..." Get it? Princess Bride? Don't tell me if you don't get that.) 

If you comment or like any of our social things on social sites you should know (seriously, you really should already know this) that what you say and like is totally public and therefore will live on forever on Facebook and Instagram and Myspace (OK, maybe not Myspace) possibly Google+ and Twitter if I'm feeling ambitious, but let's not push it. Those sites are governed by their privacy policies and I don't have control over the stuff they collect about you, that's totally their thing. 


(The boring more legal language saying pretty much the same stuff as above but longer and drier)

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We do not sell or rent this information to anyone, ever.

That said, let's talk about what we collect and how your information is used by us. 

Personal and contact information including your name, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via social interactions or inquiring about our wedding video packages or if we're available to film your wedding.

Details (and copies) of your communications and interactions with us including by email, telephone (transcripts), post and online via webchat, the feedback button or on Harborview Studios website and social media channels.

Transaction details including payments from you for purchase of our services.

Your financial information including your payment card information (which is sent to PayPal or Stripe) when you make a purchase.

Information about how you use our app or website, and which websites you came to us from.

Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.

We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.


How and why we use your personal data

In the language below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.

It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide services to you.

What: Communicating with you

How: We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:

  • to notify you about changes to our Account Terms or Privacy Policy;
  • to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to our service that you have purchased from us or otherwise.

Why: Necessary for the performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests (to keep our records updated).

What: Market research

How: We may use the personal and contact information you have provided to ask you to take part in market research or a survey. We also use the results of any surveys or market research that you undertake to improve our app, our website, or our service.

Why: Necessary for our legitimate interests (to assess and improve our service and business).

What: Analytics

How: We use information about your use of our website and technical information, including about your device or where you are accessing our website from, to optimize our service and to improve our website, services, direct marketing, client relationships, behavior profiling and experiences.

Why: Necessary for our legitimate interests (to measure the interactions with our website, to define types of couples interested in Harborview Studios, how couples use our wedding videos, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).


How we use your personal data for marketing

We send your marketing communications through a number of different channels. You may receive newsletters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a submission form on our service., and/or have not asked us to stop sending marketing by email to you.


OPT OUT

You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:

  •  Click 'unsubscribe' or update preferences in any email communication we send;
  •  Contact us in writing; or
  •  Email us at cindy@harborviewstudios.com 

How we share your data with third parties

We sometimes share the data we collect from you with the following trusted third parties:

  • Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
  • Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
  • Social media platforms – for the purpose of fulfilling the service and targeted advertising.
  • Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyze the results.
  • Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing.
  • Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
  • Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
  • Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
  • We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

How we protect your data

We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via email.

Information You Share
Please keep in mind that whenever you voluntarily make your Personal Information available to third parties — for example through email; comments on social media; during telephone conferences, that information can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Important Notice to Non-U.S. Residents
It is important to note that the Websites and their servers are operated in the United States. If you are located outside of the United States, please be aware that any Information you provide to us will be transferred to the United States. By using the Websites and by providing us Information when using our services, you hereby irrevocably consent to this transfer and our use of the Information and data provided by you in accordance with this Privacy Policy.


How long we keep your personal data

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

At the end of that retention period, your data will either be deleted or anonymized (so that it can no longer be associated with you) for research or statistical purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.


Your rights

You have the right:

  • to ask us not to use your personal data for marketing
  • to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
  • to request from us access to personal information held about you (see below);
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
  • to ask, in certain circumstances, to delete the personal data we hold about you;
  • to ask, in certain circumstances, for the processing of that information to be restricted.

Contact us

If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact us using the details set out below:

By email to:

cindy@harborviewstudios.com

In order to request a copy of the personal data that Harborview Studios holds about you, please send your request in writing to the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:

  •  your full name;
  •  the email address registered to your account;
  •  a description of the data that you are requesting, including a date range;
  •  proof of your ID;
  •  the date of the request.

If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact us by email in the first instance.


Cookies

We use cookies and similar technologies to recognize you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our website.

These collect information about your browsing habits and usage and allow us to show you ads (if and when we run ads) while you are browsing other sites on the internet. All of our advertising cookies used are described in the cookie list below.

There are two main types of cookies and technology used on our site. Here's how and why we use them:

Performance cookies: These cookies collect information about how you use our website and help us improve the way our website work by making it easier for you to navigate to and complete various tasks.

Advertising cookies and pixels: Our carefully selected media partners place third party cookies, pixels and ad tags onto our website and app on our behalf. These cookies record your visit to our website and/or app, the pages you have visited and the links you have followed. 

We use this information to make our website and the content displayed on it more relevant to you. They are also used to limit the number of times you see certain content, as well to measure the effectiveness of our digital campaigns. 

We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website and app. 

More information about these types of cookies and opt out information can be found in Manage your cookies.

Managing your cookies: For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com – the guide to online behavioral advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you'll find information about how behavioral advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.

If you'd prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. 

How to control cookies on your desktop:

Internet Explorer cookies information

Safari cookies information

Chrome cookies information

Firefox cookies information

Opera cookies information

How to control cookies on your mobile device:

Apple iOS Safari

Android Chrome


Harborview Studios is committed to protecting your privacy. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the website. 

External Websites
The websites may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing the website and/or using our services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.