June 26, 2020
The one important thing couples don’t think of when hiring a videographer for their wedding is the single most important thing that affects the outcome of the entire film: their wedding video experience.
I’m not referring to how many professional accomplishments and the abundance of knowledge a videographer has (granted, that’s important).
Rather, I’m talking about the attentiveness, mindfulness, and perceptiveness you’ll encounter while working with your team. While these are soft skills, these lovely intangibles mean everything when it comes to receiving exceptional service.
Most people only consider the film style and storytelling ability. And while they might still like their team and enjoy their film—if you’re looking for exceptional service and a team who will take care of your needs before theirs then it’s not to be overlooked.
Profoundly important but simply put it’s the process and experience you’ll get from the wedding videography team you hire.
Your wedding video experience is everything from how the videographer handles their communication with you before your wedding (are they prompt, courteous, and professional) all the way to “here’s your wedding film—enjoy!” There’s a lot in that middle area to consider.
Some of what makes up an exceptional wedding videography team is:
The best way to get an idea of how a videographer handles the client experience, before you hire them for your wedding, is to get on a consultation call and give it your FULL attention.
PRO TIP: do not skip the consultation call as this is one of your own most valuable discovery tools—people can sound great on paper, they can be something else altogether in person.
That means, do not make this call while you’re driving, doing the dishes, are out for a walk, getting ready for a big night out, etc. A great videography team isn’t cheap, they’re an investment so it’s important you treat it with the gravitas it deserves.
Otherwise, you’re not cheating them, you’re cheating yourself and putting yourself at a disadvantage.
Tl;dr: absolutely, yes.
I’m going to talk about coffee for a second. Yup. Coffee. Hold tight, we’ll get back to wedding videos in a minute.
You can jump into a gas station to grab a cup of coffee or you can get a cold brew from The Snowy Owl in Brewster. They’re both coffee—but those coffees aren’t REALLY the same are they?
Even if you KNOW that, you might still think… “omg, I just need a coffee right now to wake me up, this do fine right now.”
You decide to get a large gas station coffee with that top that always leaks onto your shirt (every. single. time.) and it’s handed to you by a clerk who’s looking at you weird but never says anything.
You get to your car and take a sip nearly spitting it out, it tastes so burnt and bitter you can barely drink it. Five more sugars out to help it.
Your stomach starts to protest the acidity of the gas station coffee as you sit in traffic. All you can think about is that creepy dude who gave you a weird feeling.
It doesn’t ruin your day but it’s off enough to imprint your day with a weird start. And this keeps you a little off-balance for the day.
On the other hand, your Snowy Owl cold brew is delivered to you by your favorite barista who knows your order without you having to say anything.
The barista hands your coffee to you with a warm smile. When they tell you to have a great day and they look forward to seeing you again tomorrow—you feel like they truly mean it. Honestly, you’re looking forward to seeing them tomorrow, too.
You get in your car and take a long sip that glorious smooth, naturally sweet drink and smile as the caffeine starts to warm your brain. The lids they use are molded different. You’re not sure how but they never drip. It’s a tiny detail, but clearly, the owner is thinking of small things that impact their customers’ experience. You appreciate the gesture.
You breathe a long sigh of contented relief. Today’s gonna be a good day.
The obvious difference between the coffee is product quality. That cold brew takes 12-18 hours to make and the gas station coffee—no more than 5 minutes.
The experience the extra effort put into the product delivers a remarkably superior coffee.
But service also affects how you receive that product. You don’t think about it when you’re buying it—but it’s true. The human connection you have as a service impacts the product.
If the service was reversed and your glorious cold brew was delivered to you by Mr. Creeper, while it’s still delicious that weird experience is going to leave an eerie impression on your day. And you don’t enjoy it the same way.
And if the 5-minute coffee was served to you by a gracious and caring attendant, while it would still not be as tasty or smooth, it would have a positive impact on your day. The appreciation you feel elevates you experience.
Hire a videographer who provides you with an experience that’s worth investing in because this team will rarely leave your side that day.
Besides being surprised and delighted throughout the entire process, your video team will be with you all day. And I’m sure you know what it’s like to be affected by people that rub you the wrong way, especially when you can’t get away from them.
You know what I’m talking about… I bet you can think of an example or two right off the top of your head. It’s not pleasant, right? And it changes your otherwise sunny outlook no matter how hard you try. Someone close to you could probably tell right away from the look on your face something was wrong, right?
Now imagine that happens on your wedding day. And it’s all being recorded for you to remember forever. So it’s vitally important that they’re the right ones for you.
We’re all susceptible to dropping the ball on our personal values when tempted by what seems like an irresistible deal. But, unlike with coffee, this is a choice you’ll be living with forever.
The riskiest, most regrettable part of this process comes from only getting one shot at hiring the right team.
Point being—if you’re investing in something that will endure for decades then make sure you’re investing in exactly what you want. This way, you’ll appreciate your wedding film the same way at 75 that you did when you were 25.
So when you’re doing your thorough research, make sure you’re considering all three components
In March when COVID-19 was beginning to get serious here, Sean and I reached out to all our couples. Even though it was very early in the process, we knew our couples would feeling worried and disconnected at a time when they should be feeling giddy, full of love and light as their wedding day was approaching.
We offered our reassurance—told them that we were vigilantly protecting our health so we would be there for them on their wedding day. As it got closer, we set up easy to access calendars for them and their planners for when they were considering making a Plan B, explained all rescheduling and cancellation policies in open and friendly terms, we connected them with planners who were donating their time when their venues closed and were unresponsive.
And we were just there for them in general to be someone they could lean on or vent to in this unprecedented time of stress and uncertainty.
While a lot of vendors were afraid that reaching out would trigger mass cancellations—we were happy to be a port in the storm for our clients.
For us, it’s about being there for you when you need us the most.
We were met with gratitude and relief that they weren’t the only ones thinking about what might happen to their big day.
Which is why it’s vitally important to speak with the videographers that you’re considering hiring. Even if they get amazing recommendation from friends and family, have stellar reviews, and are on every vendor list from here to the moon.
You’re incredibly unique (yes, I did just call you a special flower—but I’m not wrong). And it’s important that these people can give you the kind of experience that’s right for you, specifically.
I know it’s tempting to keep everything online and at a distance in our digital world and fast paced lives. More now than ever we realize that the human aspect of direct human interaction is necessary for a great connection.
So don’t skip this important step. And don’t let anyone tell you it’s not as important as keeping within a budget. I realize that sounds crass coming from a videographer, which is not my intention. But there are better places to cut. (Hello, printed programs—why do you exist anymore… literally no one keeps you, you’re just the destruction of a beautiful tree. And what was the last wedding favor you remember cherishing?)
You don’t have to hire us, really. And that’s fine. But just hire the best wedding videographer who will give you the very best experience for you. Trust me. No one has ever said, “I regret investing in my memories… if only I splurged on nicer placards my wedding would have been the best day ever.”
I’m impressed, really. You’ve spent so much time here with me; I feel like I owe you a coffee or a tea, or at least a friendly hug.
You know, I suspect if you made it all the way down to this part
So, maybe you want to ignore your work a little bit longer and poke around our site to see what we’re all about. (Shh… I won’t tell anyone. Honestly? You’re not the only one doing this while at work.)
And if you’re getting a good feeling about our sincere and authentic vibe—we’d love to get you know you. So, please do fill out the form at the bottom of this page and introduce yourself!👇
I’m crazy-fast at responding, you’ll probably hear back from me right away—at most—no more than 24 hours to receive a delightful response in your inbox.
Hi there! We're the Caugheys—husband & wife video team, narrative storytellers, vendor confidants, and some of the worst dancers in human history. We have a sixth-sense for perfect moments and love, Love, LOVE being our couples biggest cheerleaders.
When we're not filming weddings on Cape Cod, Nantucket, Martha's Vineyard, Boston, or heck, anywhere in New England—we're snuggling up with our rescue animals. And it's possible that Cindy's currently asleep on the couch "watching" one of our favorite shows on Netflix right now.
If you're considering getting a wedding film—we'd love to have a chat and talk about what that looks like to you and how we can best be of service!
Husband and Wife Video Team of Harborview Studios, Sean & Cindy
Located in Barnstable, MA
on Cape Cod
filming weddings all across New England
Wedding videographers serving fun-loving couples with a special connection to Cape Cod, Martha's Vineyard, Nantucket, Boston, Newport, Providence, Rhode Island, Maine, Vermont, and all of New England.